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    Refund policy

    Refund Policy

    Effective Date: 11/24/2024

    At Elektric Water, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy for details on returns, exchanges, and refunds.

    1. Refund Eligibility

    To qualify for a refund or exchange, the following conditions must be met:

    • The item must be unused, unopened, and in its original packaging.
    • The request must be made within 7 days of receiving your order.
    • Proof of purchase (e.g., order confirmation or receipt) must be provided.

    2. Non-Refundable Items

    The following items are not eligible for refunds or exchanges:

    • Opened or used products.
    • Digital products or gift cards.
    • Products marked as “final sale” or part of a promotion.

    3. How to Request a Refund or Exchange

    To initiate a refund or exchange:

    1. Contact Us: Email us at info@elektricwater.com with your order number and reason for the return.
    2. Approval: Once your request is approved, you will receive instructions on how to return the product.
    3. Shipping: Customers are responsible for return shipping costs unless the item was damaged or defective.

    4. Damaged or Defective Items

    If your product arrives damaged or defective, please contact us immediately at info@elektricwater.com with:

    • A description of the issue.
    • Photos of the damaged or defective product.

    Once verified, we will provide a replacement or issue a full refund, including shipping costs.

    5. Processing Refunds

    • Approved refunds will be processed within 5–7 business days after we receive and inspect the returned item.
    • Refunds will be credited to the original payment method. Please note that it may take additional time for your bank or card issuer to process the refund.

    6. Exchanges

    We offer exchanges for eligible products. Follow the same process as outlined above, and specify the item you wish to exchange for in your request.

    7. Late or Missing Refunds

    If you haven’t received your refund after the processing period:

    • Check with your bank or payment provider.
    • Contact us at info@elektricwater.com for assistance.

    8. Changes to This Policy

    Elektric Water reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and the effective date will be updated accordingly.

    Contact Information

    For questions about this Refund Policy or assistance with your order, contact us at:

    Email: info@elektricwater.com

    Thank you for choosing Elektric Water. We value your business and strive to provide the best experience possible!